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Disability Awareness Training

Let’s break down those barriers together: At Visualise Training and Consultancy we focus on the ability rather than the dis-ability, a fun, interactive and engaging course that will leave you feeling confident, empowered and motivated.

Did you know there are over 12 million people currently living in the UK with a disability?

A variety of citizens from society together on Abbey Road crossing

When it comes to disability we know some people feel awkward when communicating and assisting people with disabilities as they don’t want to offend so may just ignore the person or panic. A survey by scope found that two thirds of people felt awkward when communicating with people with disabilities. Most people have good intentions and really want to do it right.

Why do you need our disability awareness training?

This training will provide your staff with the confidence and awareness to effectively work with, customer and employees who have disabilities.  This will empower your staff to take a positive, proactive approach to disability in the workplace. This is a vital skill set for any modern business or inclusive organisation. We recognise that every client will have their own focus within this framework, and offer in-house training packages that are tailored specifically to your needs.

Maybe you would like to ask these types of questions but feel hesitant to do so?

Will I cause offence if I offer help to a person with a disability?

Will I cause offence by using words like ‘see, hear and walk’?

Will I cause offence by asking someone’s about their condition?

Or maybe having these thoughts?

What is reasonable in relation to reasonable adjustments?

How much is this employee with a disability going to cost me?

How best should I communicate with someone with a disability?

Why don’t we get too many disabled people applying for jobs or using our facilities?

Disability Awareness Training content

A typical course will cover:

  • Different types of disabilities
  • The social and medical model of disability
  • Stereotyping
  • Effective communication when communicating with customers/employees with disabilities
  • Appropriate language when speaking with customers/employees with disabilities
  • Exploring The Equality Act 2010 and the duty to make reasonable adjustments
  • Benefits of inclusion
  • Barriers and solutions faced by people with disabilities

The Disability Awareness Training includes:

  • Group discussions to encourage honest opinions and establish a level of understanding.
  • Personal Input from our experienced trainers who themselves are living with a disability and are aware of the challenges faced by people with disabilities
  • An Interactive disability quiz and myth busting discussion
  • Barriers and solutions of individual case studies of people living with disabilities

The Benefits of Disability Awareness Training

  • Colleagues working with employees who have a disability feel more comfortable and confident to support employees with disabilities after completing our Disability Awareness Training.
  • Our Disability Awareness Training will attract or retain employees with disabilities
  • People with disabilities have the spending power of £212 million therefore your organisations revenue could be increased by the purple pound, coupled with the spending power of family and friends.
  • Disability Awareness Training can empower staff to deliver a high-quality service without feeling awkward or worrying about offending customers with disabilities.
  • It is proven that customers with disabilities are returning customers, if your staff has received Disability Awareness Training.

Why choose Visualise?

Trainers at Visualise are highly skilled and trained, with a variety of disabilities; this allows them to provide first-hand, practical insight and training, based upon real-life and professional experiences.  We believe our approach will remove any fear around disability; we’ve heard it all before and are never offended.  We have been working in the disability sector for over 5 years and have had excellent feedback on our Disability Awareness Training.

Contact us

For more information please do not hesitate to get in touch. Call us on 07472 305 268, or email at:

Lady delivering training in a classroom with two other people sat down watching him write on a flip chart

What do others say about this service?

“Wow was amazing very beneficial. Really enjoyed the course and would highly recommend it to others” – Housing Officer for Cardiff Community Housing Association

Cardiff Community Housing Association

“I thought it was one of the best awareness courses I have attended and I will find out more about helping customers in the jobcentre to further increase my knowledge” – Personal Adviser at Jobcentre Plus

Jobcentre Plus