News - Page 2 of 8 - Visualise Training and Consultancy

Nov

2018

Opticians Armed with Knowledge to Empower Patients with Sight Loss

28/11/2018

CET Roadshow, eye health, Resources, Seeing Beyond the Eyes

Following the success of the Seeing Beyond the Eyes CET roadshow which brings the optical and sight loss sectors together for the benefit of patients with low vision, Visualise Training and Consultancy, with the support of Thomas Pocklington Trust, has launched a Resource Pack for Professionals which enables opticians to easily locate and refer patients […]

Nov

2018

Disempowered at The Eye Clinic

28/11/2018

Phil Roberts

Accessibility, customer experience, Disability Inclusion, Inclusion, Sight loss

BJ Edwards shares his experience of accessing eye care in the 21st century. I have always received excellent medical care. As a patient who has endured a number of operations, prolonged stays at the hospital and numerous outpatient appointments, I have observed some excellent practise. Sadly, I have also observed some less than excellent practise […]

Nov

2018

Good Practice for Accessible Communications

19/11/2018

Phil Roberts

Accessibility, Inclusion

If your organisation isn’t currently providing accessible formats of your print communications, here’s some advice on how you can approach the new service with confidence and with your individual customers in mind. Be customer-focused If the document is for a specific individual, feel free to check if they have specific requirements or requests. For example, […]

Nov

2018

Supporting Low Vision Patients Who Can No Longer Drive

19/11/2018

Phil Roberts

blind, disability rights, Sight loss, visually impaired

For many of us, learning to drive is one of life’s rites of passage. It represents a stepping-stone into adulthood, and a passport to independence we all too quickly take for granted. How it might feel to have that autonomy taken away from us is something to which we barely give a thought; yet for […]

Dan with his arm around trusty guide dog Zodiac

Sep

2018

My Guide Dog in his Shining Armour

19/09/2018

Phil Roberts

Accessibility, Guide dogs, mobility

Barking Mad Owning a guide dog can be an empowering, life-changing experience and one that brings many rewards. But it is not always about straight walking. It can, on occasions, be a tasty bone of contention. When you walk into a store, your faithful pooch trotting happily by your side, things can go surprisingly quiet. […]

Eye patient being told there's nothing more that can be done

Aug

2018

Short Sighted Eye Testing by BJ Edwards

31/08/2018

Phil Roberts

customer experience, eye health, holistic model

More than just a pair of eyes Let us start with a dose of philosophy in order to set the scene. What am I? Yes, it’s a tough question, and a classic, a question you wouldn’t expect to find in an article about eyesight, but nevertheless, it is a necessary and valuable starting point, because […]

Jul

2018

Visiting the Opticians Through My Lens

22/07/2018

Phil Roberts

customer experience, disability rights, eye health, visually impaired

From Optometrist to patient, Sandra highlights her experience of accessing the eye care pathway 2 years on and some 30 Eye Clinic visits later I am starting to feel it is time to accept and hopefully adapt to my wavy world and get on with life. I don’t like to think about the hours my […]

lady with white cane asking for directions

Jul

2018

The Importance of Workplace Disability Awareness Training

22/07/2018

Phil Roberts

Disability Inclusion, disability rights, Diversity, Employment, Workplace Adjustments

Over seven million people of working age in the UK have a disability, and employment opportunities for this huge cohort are still woefully inadequate. For many people with disabilities however, finding employment that matches their skills and experience is often not the end of discriminatory employment practice, but the beginning. Disability discrimination Many people with disabilities report feeling marginalised within the workplace not only by managerial […]

Jul

2018

Tea and Empathy at the Eye Clinic please…

19/07/2018

Phil Roberts

Accessibility, blind, customer experience, disability rights, eye health, Sight loss, User experience, visually impaired

Look Straight Ahead By BJ Edwards www.bjedwards.co.uk “Open as wide as you can for me…” the doctor says from the other side of the white light. “Look straight ahead… that’s it, nice and wide and straight ahead.” With warm and capable fingers, he raises my eyelid higher, and I grip the handles of the frame […]

Jul

2018

Communication in the Workplace around Disability

16/07/2018

Phil Roberts

Communication, Disability, Disability Inclusion, disability rights, workplace, Workplace Adjustments

As an employee, having a disability may feel intimidating or lower your confidence, creating a barrier to independence whilst at work. As an employer, it can also present tension and discomfort if you do not know how to communicate with someone with a disability. Yet effective communication is the cornerstone to success in any working […]

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