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Mystery Shopping, Market Research and User Testing

Are you looking to monitor your customer experience?

At Visualise, we provide a specialist mystery shopper service that monitors the customer service experience currently offered within your organisation. All of our mystery shoppers have a disability; their role will be to assess quality of customer service and accessibility of premises. We can provide mystery shoppers, and product/mobile app testers for market research purposes.

Young woman holding shopping bags looking happyWhat are the benefits?

  • Improved customer experience
  • Customer retention and extension
  • Increased staff confidence and interaction with disabled customers
  • Recognition of best practice
  • Recognition of areas for improvement

Where can the Mystery Shopper Service be used?

We can provide this specialist service to any customer-facing organisation. Mystery shoppers can visit, email, telephone or write to measure customer services provided. In addition, our shoppers can trial new product developments, websites or apps, and provide in-depth feedback. We have experience in the following sectors:

  • Public Transport
  • Museums
  • Airports
  • Retail Stores
  • Care homes
  • Restaurants
  • Hotels

What happens after our visit?

A detailed report is provided which will highlight good practice, together with areas for improvement. The report will detail staff members who demonstrate excellent customer service, and those we feel require additional training.

Guidance will be provided throughout the process on how to become a market leader in inclusive customer service.

Contact us

If you would like to arrange a meeting to discuss how this service can benefit your business, please feel free to Contact Us. Alternatively you can email us at: or call us on 07472305268.

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