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Eye clinic room, full of equipment

Disempowered at The Eye Clinic

BJ Edwards shares his experience of accessing eye care in the 21st century. I have always received excellent medical care. As a patient who has endured a number of operations, prolonged stays at the hospital and numerous outpatient appointments, I have observed some excellent practise. Sadly, I have also observed some less than excellent practise...
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Eye patient being told there's nothing more that can be done

Short Sighted Eye Testing by BJ Edwards

More than just a pair of eyes Let us start with a dose of philosophy in order to set the scene. What am I? Yes, it’s a tough question, and a classic, a question you wouldn’t expect to find in an article about eyesight, but nevertheless, it is a necessary and valuable starting point, because...
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Eye test chart

Visiting the Opticians Through My Lens

From Optometrist to patient, Sandra highlights her experience of accessing the eye care pathway 2 years on and some 30 Eye Clinic visits later I am starting to feel it is time to accept and hopefully adapt to my wavy world and get on with life. I don’t like to think about the hours my...
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Eye clinic room, full of equipment

Tea and Empathy at the Eye Clinic please…

Look Straight Ahead By BJ Edwards www.bjedwards.co.uk “Open as wide as you can for me…” the doctor says from the other side of the white light. “Look straight ahead… that’s it, nice and wide and straight ahead.” With warm and capable fingers, he raises my eyelid higher, and I grip the handles of the frame...
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Elderly woman holding a white home phone

If you offer accessibility, tell us!

So often it is the negative stories we hear in the media about people with disabilities unable to access goods or services: a wheelchair-user facing a stepped entrance, a visually impaired person needing audio support or a deaf person needing visual support. How can you help me? Yet there are many forward-thinking, good suppliers and...
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Blurred out Christmas Tree with train track on floor

My Christmas Wish for an Accessible Railway Network

Dear Santa, My name is Daniel Williams, Founder of Visualise Training and Consultancy, my Christmas wish is to make the UK railway inclusive for all. We are here 2017, in the era of electrification and train design, but have we come very far as regards to rail travel for passengers with disabilities?  If you are...
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Customer Experience with Digital Accessibility

Introduction In January 2017 Dig Inclusion and Visualise training and consultancy launched a survey to understand the experiences people with disabilities have with digital content to determine how satisfied they are with digital accessibility provided by organisations. Respondents The survey had a total of 18 questions and was open for 10 weeks. We had 27...
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Code on screen

A blind users view on website accessibility

Website accessibility is very important to me, as I pretty much do everything online, and when a site is not accessible with my assistive technology this not only irritates me, but effectively bars me from using certain companies or services. The worst cases are when a website is inaccessible and there is a booking or...
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Guest Blog – Web Accessibility = Visibility = Profitability

Web Accessibility = Visibility = Profitability As a screen reader user, having access to websites that cater for visually impaired users/customers is important. Why? There are several reasons; firstly, there are many types of visual impairment and the type of visual impairment can affect the way someone views a website.   Someone may have some useful...
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Guest Blog – ‘Are you alright dear?’

‘Are you alright dear?’ One wheelchair user’s experience of customer service As a wheelchair-user, running my own successful company and with a hectic daily schedule, my frustration with the way I’m often treated when I independently do my weekly shopping has compelled me to write about disability awareness in the world of high street retail....
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